Services
Odin CX Consultancy is your partner in business transformation, focusing on enhancing customer interactions and touchpoints. Unlike typical consultants who prescribe what to do, we take a guiding approach, empowering your company and staff to continually enhance CX even after our consultancy ends.
While Customer Experience and Customer Service are interconnected, they represent distinct aspects of your business. Service is about what you provide, while Experience is about how it's delivered. We believe that teaching you how to improve the Experience is more valuable than simply dictating what needs to be done. This approach fosters ongoing improvement and empowers your team to drive positive change.
How We Help Your Business
Odin CX has a strong focus on improving the overall customer experience, recognizing that it goes beyond just optimizing processes. Our approach emphasizes the psychological aspect of customer experience, understanding that it's about how customers feel when interacting with a business.
Odin CX has a two-pronged approach to enhancing customer experience:
1. Process Improvement: Odin CX targets processes to make them more efficient and reduce the time between customer touchpoints. This leads to smoother interactions and a more seamless customer journey.
2. Employee Mindset: Odin CX also prioritizes coaching employees to adopt the right mindset. Experience tells us that happy and positive experiences for customers can only come from having happy and positive employees. We focus on employee engagement and motivation as an integral part of our approach.
Additionally, Odin CX takes a customised approach to each client. We don't offer pre-priced packages but instead tailor our services based on the unique needs and circumstances of the partnering company. This approach allows for a more personalized and effective plan for optimizing customer experience.
In summary, Odin CX's philosophy revolves around understanding that customer experience is a psychological construct, and we aim to improve it through a combination of process optimisation and fostering the right mindset among employees. We offer customized solutions to ensure that each client receives the best training and guidance for their specific needs and situation.